Privacy Policy

The purpose of this policy is to outline the steps Pro Cars take to ensure the privacy of users of this website - https://www.procarswestsussex.co.uk, outlined in clear and understandable language. If you have any questions relating to the way in which Pro Cars handles data and information of users then please contact us via the details on the contact page of this website - https://www.procarswestsussex.co.uk/contact/

Pro Cars as a data controller is committed to ensuring the data processed through this website is done so in a manner appropriate to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Spidersnet (Part of Friday Media Group) who provide this website and related services for Pro Cars act as a data processor. Users of this website act as Data Subjects and are the intended target of the terms laid out in this policy.

Type of data we collect

This section outlines the type of data and information collected through this website and the steps available to users to request access, amendment and removal of data.

Website Cookies

The use of cookies on this website is outlined in more detail within our cookie policy.

Google Analytics

This website https://www.procarswestsussex.co.uk uses a 3rd party service called Google Analytics to collect information about visitor behaviour to inform business decisions. Examples of the information collected via Google Analytics include the number of visits, areas of this website users are accessing and the action users are taking. This information is anonymous and does not allow identification of individual users accessing this website.

You can learn more about privacy at Google or choose to opt-out of this feature entirely by installing the Google Analytics Opt-out Browser Add-on.

Personal Information via Enquiry Forms

If a user submits an enquiry to Pro Cars via an enquiry form on this website then details including the name, email address, phone number as well as any additional information provided by the user in the message field will be sent to Pro Cars and stored within tools made available by Spidersnet, for future reference and to comply with any internal auditing requirements in line with legitimate business use. This information, unless otherwise stated, is intended for legitimate business use including responding to the enquiry and providing information about relevant products and services requested by the user. It will not be shared with any other parties or used without an appropriate lawful basis.

By submitting an enquiry via any form on this website a user gives consent to be contacted back by appropriate methods in relation to the initial enquiry.

This website may also include additional tools which send automated emails upon a user requesting these, for example Stock Alerts. Users are able to unsubscribe or opt-out of these emails at any point from within the emails they receive.

Live Chat and Messaging Services

This website may provide options to contact Pro Cars through live chat, messaging services, or third-party communication platforms such as WhatsApp.

If you choose to use these services, any information you provide may be processed by the relevant third-party provider in accordance with their own privacy policies and terms of service. Once you leave this website or engage directly with a third-party platform, Pro Cars does not control how that provider collects, stores, or processes your information.

We recommend reviewing the privacy policies of any third-party communication services you choose to use before submitting personal information through those platforms.

Who We Share Data With

We may share personal information with trusted third parties where necessary to operate our business, provide our services, and respond to enquiries. These third parties may include:

• Website and technology providers, including Spidersnet (Part of Friday Media Group).
• Analytics providers, such as Google Analytics.
• Communication and messaging platform providers where you choose to contact us using those services.
• Vehicle advertising and data feed partners where required to promote vehicles and services.
• Finance, warranty, insurance, or other service providers where you have requested information relating to those services.
• Professional advisers, regulators, or legal authorities where disclosure is required by law or necessary to protect our legal interests.

We only share information where there is a legitimate business need, where it is necessary to provide a service you have requested, or where we are required to do so by law.

Access to personal information

Under the UK General Data Protection Regulation (UK GDPR), data subjects have the right to access, amend and erase information a data controller holds on them. Data subjects can request access, amendments or erasure of their data by contacting Pro Cars directly using the details available on the contact page of this website.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

1.How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our services
• make an enquiry
• create an account on our website
• subscribe to our service or publications
• request marketing to be sent to you
• enter a competition, promotion or survey
• give us some feedback

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

• Technical Data from the following parties:

(a) analytics providers

(b) advertising networks

(c) search information providers

•  Contact, Financial and Transaction Data from providers of technical, payment and delivery services
• Identity and Contact Data from data brokers or aggregator
• Identity and Contact Data from publicly availably sources

2.How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.